Support Analyst First Line with French

We are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife.

Responsibilities

Interact with customers via telephone, email and the web, providing technical support and problem solving assistance.

Identify, evaluate and prioritize customer problems and complaints.

Analyze customer problems and formulate plans of resolution

Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

Evaluate new services, processes and technologies introduced at the helpdesk.

Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

Work with departmental staff to promote, develop, and maintain strong customer service values.

Escalate unresolved issues to support leads, designated (Client) service group.

Job Requirements and conditions

Mandatory languages: French

Basic PC Skills

Good communication skills

Availability to work in shifts: 7 24 (40 hours per week, 5 days per week)

Contract type: Temporary position for 6 months, with the possibility of becoming a permanent employee upon successful completion of the contract.

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development:Results Focused, Initiative

Customer oriented

Experience: No specific experience is required (initial training)